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by Artemis Yagou

The second part of the special issue on Innovative Service Design for All complements and reinforces the first part (published on-line in July 2009), by providing six more papers on a fascinating array of topics. This collection of papers demonstrates the vitality and dynamics of service design in a range of contexts and from a variety of perspectives. Clune’s paper deals with the parameters of sustainability involved in service design and with certain misunderstandings in relation to what a sustainable service actually means. Gustafsson’s description of an interactive space in an Australian museum presents the challenges and pitfalls of designing services for the public domain, especially concerning the demanding group that includes small children and their families.


Bailey discusses an educational case-study, relating service design with product education in a Scottish school and demonstrates the potential mutual benefits. Sangiorgi, Gillen, Junginger and Whitham also present an education-based case-study from English secondary education, where Personal Development modules are examined within a service design framework. Shetty and Luescher move the debate into the realm of urban design education and practice in the U.S., by outlining a case-study which frames urban design as service design. Last but not least, Iakovaki and Srai present recent methodological work, focusing in particular on service supply chain integration in multi-organisation networks. All six papers of this special issue share the assumption that service design is a highly relevant perspective for many disciplines and underpin the idea that reframing various existing practices as service design could a very positive step into the future.

Special issue: service design
Tags: design

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