Trebor Scholz – What the MySpace generation should know about working for free |
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Driven by hormones and a sea of desires, millions are sucked into networked screens for hours on end. For the media and news industries these are the heydays of participatory cultures. Cultural anthropologists study “interactivity,” and the networked sociality of teens, fans, and bloggers of all ages who are trying to impress their friends or seek a platform for their ideas. Rather than balancing affordances and pitfalls (democratizing effects such as the massification of voice and harmful aspects such as addiction and continuous partial attention), this essay focuses on creative labor from the perspective of the MySpace generation. |
The topic is not the free labor of the networked lifestyle variety (i.e. 24/7 laptop workers) I rather concentrate on the immaterial creative/affective labor performed in the sociable web. In the North American context the suggestion of work within the framework of social networking sites immediately calls up accusations of blindly leftist, world-removed academism. These complaints only demonstrate the critics’ socialization into naturalized corporate interests, which become closer to their heart than their very own. Rather than getting lost in wishful thinking, however, this essay aims to highlight new kind of “immaterial labor.”
The expressive work on MySpace, FaceBook, or blogs is indeed ambiguous; the affect, authenticity, knowledge, and cultural expression of people creates surplus value through advertising schemes that transform attention into money. As usual, capitalism eats the fruits of labor but it does so in a new way.
My parents spend hours reading the newspaper and their stupid magazines, so what’s the big deal if I spend hours reading messages from my friends? The hypocrisy really gets to me.
– Jassa, 17 (p. 1)
MySpace has a “time monopoly”- in the US people spend more time there than on any other single website thus substantially “capturing” sociality and knowledge (1) . Instead of watching TV, kids formulate comments, tag, rank, forward, read, subscribe, re-post media, link, moderate, remix, share, collaborate, favorite, and write. They flirt, work, play, chat, gossip, discuss, and learn. People value each others’ contributions because they have urgency and flavor and now mobile content contribution on cell phones, anywhere, is easier than ever. Again, what kind of labor is this?
Is it really labor if teens share their life and thoughts with each other (e.g. about the Internet celebrity Tila Tequila)? Even without the web they’d do it anyway. People take their life to the web and this activity; this labor is driven by affect, which Michael Hardt thinks of as central form of “immaterial labor” today. He writes that “this labor is immaterial, [and] its products are intangible: a feeling of ease, well-being, satisfaction, excitement, passion—even a sense of connectedness or community.” It is exactly this satisfaction that people get out of laboring in the sociable web.
Some of my friends have MySpace parties. Basically, a bunch of kids get together with their laptops and all sign on to MySpace and start surfing it together. The party takes off when they start surfing kids’ profiles who aren’t present. You can imagine what a gossip scene it is.
–Tara, 16 (p. 78)
Surely Tara, whom I quoted here, would not think of these MySpace parties as labor. If you consider labor in this new light of affect, however, the picture changes. Paolo Virno would agree with Hardt: For him, labor has become performance, the act of being a speaker within communication systems. To paraphrase the old saying: The greatest trick that capital ever pulled was convincing the world that labor didn’t exist. Labor today, is a “casualized” and often distributed immaterial activity.
The mere presence of Tara and her friends on MySpace creates value. Surely, the generated monetary value varies; highly popular clips like the treadmill video on YouTube generated over ten million views, while others receive little attention. The quantity of small acts of labor makes YouTube profitable for Google.
User-generated content, on the other hand, also occurs costs for Google. It takes software architectures, storage space and a good design to receive, order, and show submitted content. But, what is the cost/benefit relationship?
“I definitely was addicted to MySpace. I would spend hours sprucing my page, commenting to people I see every day, and filling out worthless surveys.”
–Wanda, 16 (p. 25)
From the perspective of Wanda, the filling out of surveys on MySpace may well count as labor. On the other hand, she’ll get something out of spending time on MySpace as well. No doubt! People feel the pleasure of creation, they gain friendships, share their life experience, archive their memories, they are getting jobs, find dates and contribute to the greater good. Take the Chinese BackStreetBoys, for example. After very many Chinese teenagers watched their YouTube videos, both boys were hired by Sony Erikson to advertise them allover China. Also Jessica Rose (a.k.a lonelygirl15) was hit by offline stardom based on her online fame. But, just like the dishwasher-to-millionaire illusions of class mobility, these dreams of massive popularity come only true for the very very few. These daydreams of fame make free labor in the “social factory” of MySpace all the more promising and glamorous (2) .
Teens benefit in these multiple ways but do they really generate value? Nicholas Carr points out that in 2006, user-generated content was the main reason that the top ten sites on the World Wide Web accounted for 40% of total Internet page views. Such centrality is mind-boggling as it creates a broad reliance on monocultures (3) . The wealth of content on sites like YouTube drives more and more people to this very small number of sites (4) .
Why are corporations willing to pay exorbitant amounts of money to buy out successful startups? After the gruesome dotcom experiences, such massive investments would not be placed without predictable return. Certainly, the two examples of MySpace and YouTube are extremes but they are also the platforms where most people currently contribute online content. Networked sociality is the product.
To go a step further, let’s discuss the relationship between actual value (to the corporation through advertising) and money paid out to contributors of original content (i.e. YouTube, Digg). Are workers ideologically deluded into thinking that they are not exploited? In an irritating manner, Yochai Benkler suggests in fact that
The key is managing the marriage of money and nonmoney without making nonmoney feel like a sucker.
What Benkler seems to suggest is that workers need to be primed in order not to feel so bad about the fact that they are used. On the contrary I’d argue for the need of an awareness of servitude. This awareness has not been socialized among the most fervent participants of the sociable web: American teens. Despite misleading statistics, most “MySpacesters” are young and live in the United States. Their upbringing did not instill an awareness of their embrace of market-based behavior (5) . The fact that one person lives of another’s labor is natural to them. Just consider the social context that allows a company to emerge that is build on the idea of advertisements created by the people who watch them. You create and give away for free (or for a sum that is not equivalent to the value that you generate), the advertisement that is aimed at yourself. Such companies do in fact exist and they are thriving.
The dialectics of exploitation allows for, on the one hand, the gained ability of people with computer and net access to become speakers, which neither favors left nor right wing opinions but supports participatory politics in general. On the other hand, and in no way different to all of capitalism, the labor of the very very many creates massive wealth for the very few (6) .
Many media theorists have argued that the days of the dominance of American English (and the US influence of content online) are counted. I agree. Countries like China, Brazil, India, Congo, Kenya, Uganda, and Russia will become the dominating forces of the web very soon. The phenomenon of labor in the context of user-generated content, however, is global. It will remain beyond the demise of any particular sociable platform (i.e. YouSpace or MyTube). Especially – because—this phenomenon is global, it is crucial to understand that pleasurable cultural production and sociality is turned into capital. Property (copyleft) is only one issue. A sociable media platform does not even need to own the created content. The created sociality is the value! The wealth of content (even if owned by the creators) merely hooks the net publics to the web of attention that is needed to generate (advertisement) capital.
Almost all voices in this field of media study write in support of the market instead of siding with the net publics. Today we witness a centrality of proprietary platforms online, which substantiates that the Internet embodies a complex continuation of capital. But yet, there is very little conflict, hardly any tension surrounding labor and the sociable web partly because the line between production and consumption, work, sociality, and cultural expression is extremely blurry. Part of the web is explicitly market-driven and the rest is, according to theorists like Richard Barbrook, best compared to a communist high-tech gift-economy. Or, is it? Today, these sharing practices have hardly anything to do with communism, the exchange of the “gift” takes place on corporate turf and even the act of “free” sharing creates capital for those who own the platform on which net publics share their material or love (7) .
What are pragmatic, feasible critical practices in relation to the sociable web? Sociable, not-for profit zones are rarified; at the sign of success, corporate giants buy them out. It’s not so easy to exempt yourself from being taken advantage of online. But there are a few alternatives such as Craigslist (Craig Newmark rejected several large offers) and Archive.org (Brewster Kahle’s philosophy does not leave room for a corporate takeover). These examples, however, are hardly representative of the World Wide Web. A hybrid model acknowledging critical alternatives living on corporate grounds may include MySpace hacks or activist groups organizing and socializing in that context.
Kevin Killian (8) , the known poet who writes autobiographical fiction (pretend-reviews from sweet potato baby food to Doctor Zhivago) on Amazon.com is one such example. Killian pursues his cultural practice on proprietary ground with a build-in audience.
In addition to such hybrid practices, I argue for the need for a participatory skill set, resistance to the monocultures of the web and self-awareness in order to navigate sociable web media consistent with our own values. Sociable Web Media make people easier to use but we can’t let them (and them in us) get the best of us.
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(2) The term “social factory” goes back to the Italian autonomists.
(4) MySpace has more than 100 million profiles but not all people who created accounts there are running active sites. Out of all time spent online by U.S. Internet users, 11.9% was spent logged on to MySpace.com. This makes it THE website where U.S. Americans spend the most of their time online in terms of a single website.
(6) The estimated market value of sociable spaces is illustrated by the very large profits of net giants like Google.
(7) Lawrence Lessig, in October 2006, wrote about The Ethics of Web 2.0. More concerned with sharing practices rather than ethics, Lessig, groups the sociable web into fake sharing sites (YouTube) and true sharing sites (Flickr, blink.tv). YouTube does not have a true sharing mechanism as part of its system. It makes it very easy to reference a video on YouTube but the file itself is not shared. Blip.tv is designed for actual sharing of content
Further links
Institute for distributed creativity
Special issue: recent articles, wiki politics
Tags:
capitalism, creativity, myspace, trebor scholz





June 24th, 2008 at 20:30
Although I find true intuitions in your post, I still think that the word “labor” is non appropriate. The fact that users create added value for the site does not imply there is “labor”. TV viewers also provide added value, etc…
I think that the common factor that unifies TV, My Space, Google, etc.. and creates alienation is “free, with advertising”.
Please check my post in my blog (unfortunately in french, so I give you a Google translation): http://translate.google.fr/translate?u=http%3A%2F%2Fthierry-klein.speechi.net%2F2008%2F04%2F06%2Fgoogle-web-20-et-les-autres-mefiez-vous-du-gratuit%2F&hl=fr&ie=UTF8&sl=fr&tl=en
August 16th, 2008 at 14:43
xcellent post. Yesterday, I was just taking action on this matter here, [http://tinyurl.com/6aysva].
Shortest and most direct response to your post: I might request to please help us create market mechanisms that ensure that the value created by labor accrues to labor. Not a popularity contest model, but a weighted model of micro-payments that have been the holy grail of many, for decades. We still haven’t cracked this tough problem, but it’s time that we did. Markets only really suck worst when inefficiencies and failures permit and encourage, then perpetuate such absurd resource skews.
Markets CAN work, if participants of conscience band together and take action. Unfortunately, lack of conscience is a massive market distortion factor that utterly fails to appear on tidy economic depictions of supply and demand graphs. In fact, hundreds of powerful market-moving “externalities” are completely dismissed as inconsequential, for the real or perceived lack of discrete quantifiability. However, give just about anything a cool looking Greek variable name and a range of values, and watch the new equations fill the textbooks with a new generation of myth-perpetuating pseudo-science.
During a radio interview yesterday, Danny Glover mentioned that 75% of Americans are only 3 paychecks from homelessness. Seventy Five Percent. How is that a “middle” class? It’s clearly and mathematically not, and more and more of those 75% have become sufficiently educated to understand that the fictional middle class never did exist and is less credible than ever. Sadly, not enough are motivated enough to do anything about it, so long as they have enough distractive technologies around them to keep them occupied.
This makes no sense to me when a similar metric shows that 70% of the Net Wealth of our nation is held by 5% of the population [http://tinyurl.com/y6zst6]. Some of us are considered pretty close to that upper percentile, yet the gaping discontinuity between the very top 1% and those tenuously perched in the neighborhood of the 10th percentile makes even this apparent proximity to “the top of the food chain” effectively meaningless.
That is to say, we are conditioned that we ought to feel “privileged” to be better off than 90% of our fellow citizens, but instead we only feel outraged at the fact that even the 10th percentile, it does not purchase the financial security required for anything even resembling a state of LIBERTY, let alone JUSTICE for all.
This is what I mean when I say that intergenerational Market Failures have perpetuated Malignant and Unsustainable Resource Skews. Markets made this mess and markets can fix it … however, ONLY if market participants of conscience innovate and enact the market tools and methods to make the necessary corrections.
To the comment that TV viewers provide added value, I don’t think so. In fact, the only value TV viewers contribute to the broadcast ecosystem is when they contribute at the cash register in response to advertising. I’d be quite surprised to find any rational argument by which you can successfully transubstantiate shopping into labor. The comment almost qualifies as trolling.
LABOR is an intrinsic human creative behavior, not something dependent upon the exchange of trinkets or slips of arbitrarily valued paper. Slavery is definitely LABOR, and not a dime changes hands, right? When We The People are THE CONTENT and the CREATORS of CONTENT that platform owners utilize as the primary means to attract ad viewers, it is patently obvious that the creators of content are being exploited; not compensated for the value that they alone uniquely create, aggregate, and accrue.
I’m infinitely happy to see someone other than myself finally begin illuminating these crucial perspectives with significantly more intellectual rigor and focus than I’ve mustered. Thank your Trebor. Fantastic.
Other fragmented thoughts:
Trebor wrote, “The mere presence of Tara and her friends on MySpace creates value.” AND attracts Tara’s friends who want to be like Tara, which brings EYEBALLS to the embedded Ad Party.
I’d suggest the bracketed text, here: “You create and give away for free (or for a sum that is [an infinitesimal fraction of] the value that you generate), the advertisement that is aimed at yourself. Such companies do in fact exist and they are thriving.”
When you say “pleasurable cultural production and sociality is turned into capital,” this is precisely what I mean when I say *WE* are the CONTENT [http://tinyurl.com/5g6a2f]. Thank you for articulating this so clearly.